Redressal of Grievances is simplified with vmedulife’s ‘eGrievance,’ an advanced system catering to AICTE and UGC-approved institutions. Our solution promotes transparency and establishes a positive ambiance on campus. Led by a team of dedicated professionals, vmedulife, with its industry-based approach, envisions, builds, runs, and revolutionizes the education system. e-Grievance, our on-time service, makes reporting any issues easy for swift resolution.ng system designed for AICTE and UGC-approved institutions. Our Redressal of Grievances solution promotes transparency, establishing a positive ambiance on campus. Led by dedicated professionals, vmedulife’s industry-based approach envisions, builds, runs, and revolutionizes the education system. e-Grievance ensures on-time service, simplifying the reporting of any issues for swift resolution.
No credit card required.
FEATURES OF REDRESSAL OF GRIEVANCES
e-Grievance, an online grievance redressal system, has features that make it appealing to all AICTE and UGC-approved institutions. The easy-to-use and secure portal for students, faculty, parents, alumni, management, and non-teaching staff helps to maintain confidentiality in grievance dealing procedures. It allows the institutions to implement a set of specific measures to ensure accountability and maximum output, by managing the grievances of the stakeholders and increasing transparency, thereby establishing an affirmative ambiance.
User Interface
e-Grievance Cell In-charge Interface
- Report generating feature to create an account on the total, pending, and closed complaints by assigning start and end date
- View grievances sent by the users
- Check the authenticity of complaints
- Verify and approve registered complaints by checking their authenticity
- ‘Reminder’ to view the alert message reminding pending complaints
- Generate reports every month in word/pdf/excel format
- Option to send a reply to the complaints along with attachments, if any
- Resolve grievances and give a satisfactory solution
- Re-open complaints
- Students, parents, faculty, alumni, non-teaching staff, and management belonging to AICTE-approved institutions can lodge complaints
- One-stop platform to seek redressal of grievances
- Verify email and submit OTP before lodging any grievance
- View notifications and status of the complaints posted
- ‘Reminder’ option that sends alerts to remind about pending issues
- ‘Reopen’ option to recommence the case for further investigation
- Provision to give a detailed account of the complaint in not less than 4000 words
- Attach supporting files in favor of the grievance
- View the reply to the complaint posted
No credit card required.
BENEFITS OF REDRESSAL OF GRIEVANCES
The ultimate goal of e-Grievance is to help users solve their problems easily by using the online grievance redressal portal. e-Grievance assures that files will be kept confidential and publishing or sharing of the grievances lodged will not happen in any case. The online grievance redressal system can be used by all institutes approved by AICTE and UGC to raise their grievance and it is taken up by the grievance cell in charge to give the best solution to the problem. The user-friendly interface of the system reduces the distance and time barrier between users and institute management to create a responsive and cordial situation in the institute.
Some of the numerous benefits of e-Grievance
Students, parents, faculty, alumni, non-teaching staff, or management need not go all the way to the grievance consultants to register complaints
Students, parents, faculty, alumni, non-teaching staff, and management can lodge complaints in a discreet manner
Advantages over paper-based systems as e-Grievance can alert users immediately on the grievance, action taken, etc.
Encourages users to raise grievances without fear
Greater confidentiality and transparency in grievance dealing procedure
Online grievance redressal system is available 24*7
Provides a fair and speedy means of grievance handling
Helps to build peaceful atmosphere in the institute with openness and trust
Improved communication and alerts via SMS / Email
Save time of aggrieved person and cell members
Automates the entire complaint process right from email verification to closure of the complaint
Systematic and trustworthy grievance reporting
Implementation
vmedulife team will work with you for consistent implementation support to meet your unique requirements and achieve your organization goals.
- Identify the pain areas in organization
- Design and execute Training plan for successful implementation of platform
- Successful Training of platform at organization
- Provide single point of contact for implementation
- Help desk portal for any query and custom enhancement
Reports
- Monthly Open Grievances Report
- Custom Date wise Grievances Report
- Monthly Closed Grievances Report
- Custom Status wise Grievances Report
- Monthly Pending Grievances Report
- Individual Grievance Report
No credit card required.
Support
We have a dedicated team to support our valuable users which will help you to achieve the goals with the help of vmedulife's inbuilt Technical Support Portal, from where faculty members of can raise the respective concerns or suggestions. Admin from the organization can also verify logs of queries and suggestions for maintaining the track and records.
