vmedulife brings to you ‘eGrievance’, a Grievance Redressal System, to manage and redress grievances of the AICTE approved institutions with greater transparency, establishing a very positive ambience in the campus. Led by a team of committed professionals with a combined expertise in the industry, vmedulife has pioneered progressive and groundbreaking solutions that are hallmarks of efficiency. Our unique industry-based approach helps clients envision, build, run and revolutionize the education system on a shoestring. The on-time service of eGrievance helps to report any issues easily.

How it works

eGrievance is a grievance redressal mechanism which serves the education domain. It is an online complaint redressal system that allows AICTE approved institutions to enhance satisfaction of students, parents, faculty, alumni, non-teaching staff and management through comprehensive grievance management service. This system is highly sophisticated to automate the grievance process right from complaint registration to its closure. It also enforces optimal strategies to ensure the grievance gets attended within desired timeline or gets escalated to higher authorities for proper attention and intervention.

All students enrolled for Engineering, Pharmacy, MBA or any other courses like BCA, MCA,BBA, etc. under the AICTE approved institutions can lodge complaint through this grievance redressal system. All you need to do first is verify your email. An OTP will be sent to you which needs to be entered to proceed further while lodging any grievances. eGrievance automatically sends alert to the grievance cell in-charge on the complaint for taking required action. Once the complaint is resolved, you will get an alert message. The stakeholders of the institute tend to develop greater confidence in this online grievance and feedback mechanism as they are given formal acknowledgement via SMS, Email and other online notification in a confidential way.

Unlike paper-based grievance redressal, eGrievance is faster and ensures that the complaint lodged reaches the right person. Students, parents, faculty, alumni, non-teaching staff and management can effectively redress their complaints in time bound manner. After receiving complaints via the eGrievance online portal, the concerned officer in-charge will attend the grievance promptly and effectively. Once the complaint is redressed properly and appropriate action is taken, the officer in-charge sends reply to the complainant. The complaints redressed will be shown as closed and the complainants can reopen the case if they are not satisfied with the solution or action taken on their grievance.

Notable Features


eGrievance, an online grievance redressal system, has features that make it appealing to all AICTE approved institutions. The easy to use and secure portal for students, faculty, parents, alumni, management and non-teaching staff helps to maintain confidentiality in grievance dealing procedure. It gives an opportunity for the institutions to implement a set of specific measures to ensure accountability and maximum output, by managing grievances of the stakeholders and increasing transparency, thereby establishing a very positive ambience.

User Interface
  • Students, parents, faculty, alumni, non-teaching staff and management belonging to AICTE approved institutions can lodge complaints

  • One-stop platform to seek redressal of grievances

  • Verify email and submit OTP before lodging any grievance

  • View notifications and status of the complaints posted

  • ‘Reminder’ option that sends alerts to remind about pending issues

  • ‘Reopen’ option to recommence the case for further investigation

  • Provision to give detailed account of the complaint in not less than 4000 words

  • Attach supporting files in favor of the grievance

  • View the reply for the complaint posted

Grievance Cell In-charge Interface
  • View grievances sent by the users

  • Check the authenticity of complaints

  • Verify and approve registered complaints by checking their authenticity

  • ‘Reminder’ to view the alert message reminding pending complaints

  • Report generating feature to create account on the total, pending and closed complaints by assigning start and end date

  • Generate reports on a monthly basis in word/pdf/excel format

  • Option to send reply to the complaints along with attachments, if any

  • Resolve grievances and give satisfactory solution

  • Re-open complaints


  • Reports
  • Customizable and fully integrated report

  • Reports can be generated by assigning start and end date

  • Grievance cell in-charge can create reports in three categories such as total grievances received, pending grievances and closed grievances

  • Report will include complaint category, subject line, complaint type, date of posting, complaint status, name of complainant, actions taken etc.

  • Reports on a monthly basis can be viewed and downloaded in word, pdf and excel format

  • Types of Grievances

    The term grievance outlines various types of complaints including any kind of dissatisfaction, allegation or complaint that there has been a violation, misinterpretation, misapplication, criminal practices or harassments in public or private organizations. Grievances in educational institutions fall into two categories, namely academic and non-academic. A list of grievances in both categories will be set in the eGrievance system itself. Other grievances pertaining to the users including non-teaching faculty can be entered while the complainant post the grievances.

    A few types of grievances

     Grievance related to admission
     Grievance related to victimization
     Grievance related to attendance
     Grievance related to charging of fees
     Grievance regarding unfair evaluation process
     Non-observation of AICTE norms & standards
     Refusal to return documents like certificates
     Harassment by fellow students or teachers
     Grievance related to student amenities
     Grievance related to quality of education
     Non-payment or delay in payment of scholarships
     Grievance related to timetable scheduling
     Complaints based on discrimination
     Violation of lab/library rules
     Institute hostel and mess related issues
     General administration related issues

    Benefits

    The ultimate goal of eGrievance is to help users solve their problems easily by using the online grievance redressal portal. eGrievance assures that files will be kept confidential and publishing or sharing of the grievances lodged will not happen in any case. The online grievance redressal system can be used by all institutes approved by AICTE to raise their grievance and it is taken up by the grievance cell in-charge to give best solution to the problem. The user-friendly interface of the system reduces the distance and time barrier between users and institute management to create responsive and cordial situation in the institute.

    Some of the numerous benefits of eGrievance